Changelog

What's New

• •

  Improved User Overview page

  Cleaner layout and clearer visibility into user activity.

• •

  Admin notifications

  Admins now automatically get alerts for pending user approvals.

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  Leader Weekly Activity Report

  A new weekly email report that gives leaders a quick snapshot of team activity, including total calls, calls reviewed per leader, and last active times.

• •

  Discord Team recognition

  Team achievements can now be automatically shared to your Discord channel via webhook.

Fixes & improvements

• •Fixed issue preventing team leader removal.
• •Fixed double scrollbars on Onboarding Hub and Billing pages.

• •

  Three New AI Agents

  New AI Agents are now available and they will help automate more of your daily workflows.

  • •AI Call Analysis
  • •AI Rebuttal Analysis
  • •AI Script Analysis
• •

  Faster Agent Calls

  Significantly improved performance when viewing large sets of agent calls, making reviews quicker and smoother.

• •

  Improved Transcription

  Upgraded transcription for faster and more accurate audio processing.

Fixes & improvements

We have made several updates to improve your daily experience:

• •CSV export now correctly reflects your selected filters.
• •Newly created groups now reliably appear in the Groups filter.
• •Improved data consistency for more accurate reporting.
• •Audio player in the Onboarding Hub now stays properly aligned with short examples.
• •Plus, additional performance and stability improvements behind the scenes.

• •

  Onboarding Hub

  Dashboard & Getting Started sections to support manager and agent onboarding.

• •

  Enhanced Filters

  Filters now persist through the URL for easier sharing and returning to saved views.

Fixes & improvements

We have made several improvements to enhance your daily use of the platform:

• •Unified and improved UI text and terminology for a more consistent experience.
• •Fixed the "Include Subteams" toggle on the Skills page.
• •Date picker now works reliably without unexpected time changes.
• •Pagination on Agent Calls remains on the correct page after viewing details.
• •Filters are now more stable and responsive.
• •Search results are more accurate, and multiple keywords are now recognized properly.
• •Plus, additional performance, stability, and security enhancements behind the scenes.