AnalyzeMyCalls is an enterprise-grade AI-powered sales call analysis platform that helps businesses analyze, transcribe, and extract actionable insights from sales conversations. Our platform combines advanced machine learning, natural language processing, and graph database technologies to provide comprehensive call analytics and performance optimization for call centers, sales organizations, insurance agencies, real estate firms, and financial services companies.

We understand that you are aware of and care about your own personal privacy interests, and we take that seriously. This Privacy Policy describes AnalyzeMyCalls' policies and practices regarding its collection and use of your personal data, and sets forth your privacy rights. We recognize that information privacy is an ongoing responsibility, and so we will from time to time update this Privacy Policy as we undertake new personal data practices or adopt new privacy policies.

AnalyzeMyCalls is headquartered in the United States. AnalyzeMyCalls has appointed an internal data protection officer for you to contact if you have any questions or concerns about AnalyzeMyCalls' personal data policies or practices. If you would like to exercise your privacy rights, please direct your query to AnalyzeMyCalls' data protection officer.

Contact Information:
Email: privacy@analyzemycalls.ai
Postal Address: Data Protection Officer, AnalyzeMyCalls, Inc., United States
Support Form: https://app.analyzemycalls.ai/support
Phone: Available upon request through email

Information We Collect

AnalyzeMyCalls collects several categories of personal information about its website visitors, customers, and end users:

1. Account and Contact Information

• Full name
• Email address
• Job title
• Company/employer name
• Work address
• Work phone number
• Username and password (encrypted)
• AWS Cognito user identifier

2. Sales Call Data

• Audio recordings of sales calls
• Call transcripts (generated via AWS Transcribe)
• Call metadata (date, time, duration, participants)
• Phone numbers (caller and recipient)
• Agent names and identifiers
• Customer/lead information mentioned in calls
• Call performance scores and metrics

3. Platform Usage Information

• User role and permissions (Admin, Manager, Agent)
• Team assignments and hierarchical relationships
• Login history and authentication logs
• Feature usage patterns
• Review and coaching data
• Performance analytics and reports
• User preferences and settings

4. Billing and Payment Information

• Company billing details
• Payment method information (processed by Stripe)
• Usage metrics for billing purposes
• Invoice history

5. Technical Information

• IP addresses
• Browser type and version
• Device information
• Operating system
• Pages visited and time spent
• Referring websites
• Log files and error reports

How We Use Your Information

We use the personal information we collect for the following purposes:

1. Service Delivery: To provide, maintain, and improve our call analysis platform, including transcription, AI-powered analytics, sentiment analysis, and performance tracking.
2. Authentication and Security: To verify your identity, enable secure access to your account, prevent fraud, and protect against unauthorized access.
3. Analytics and Insights: To generate performance metrics, identify successful sales patterns, provide coaching recommendations, and deliver business intelligence.
4. Communication: To send service-related notifications, respond to inquiries, provide customer support, and share important updates about our services.
5. Billing and Payments: To process payments, generate invoices, track usage, and manage subscriptions.
6. Product Improvement: To analyze usage patterns, understand customer needs, develop new features, and enhance the user experience.
7. Compliance: To comply with legal obligations, enforce our terms of service, and respond to lawful requests from authorities.
8. Marketing: To send promotional materials about our products and services (only with your consent, and you may opt out at any time).

Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA) and the United Kingdom, we process your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you
• Legitimate Interests: We have legitimate business interests in operating and improving our services
• Legal Obligation: Processing is required to comply with applicable laws
• Consent: You have provided explicit consent for specific processing activities

As is true of most other websites, AnalyzeMyCalls' website (https://app.analyzemycalls.ai and https://analyzemycalls.ai) collects certain information automatically and stores it in log files. The information may include: Internet protocol (IP) addresses, the region or general location where your computer or device is accessing the internet, browser type and version, operating system, pages visited on our website, time and date of visits, referring website addresses, and clickstream data.

We use this information to help us design our site to better suit our users' needs, diagnose problems with our server and administer our website, analyze trends and gather broad demographic information, identify visitor preferences and improve our services, and ensure appropriate staffing to meet customer needs.

AnalyzeMyCalls has a legitimate interest in understanding how members, customers, and potential customers use its website. This assists AnalyzeMyCalls with providing more relevant products and services and with providing appropriate support.

What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website. They help us recognize you, remember your preferences, and improve your experience.

Types of Cookies We Use

1. Essential Cookies: Required for the website to function properly, including authentication and security features
2. Functional Cookies: Remember your preferences and settings
3. Analytics Cookies: Help us understand how visitors use our website (via services like Hotjar)
4. Authentication Cookies: HTTP-only cookies that store your JWT access tokens for secure session management

Third-Party Tracking Technologies

We use the following third-party services that may collect information about your online activities:

• Hotjar: For user behavior analytics and website optimization (Site ID: 5228166)
• AWS Cognito: For authentication and identity management
• CloudFront: For content delivery and website performance

Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of our services. To learn more about cookies and how to manage them, visit www.allaboutcookies.org.

Call Recording and Transcription

When you use our services, we collect and process:

• Audio Recordings: Sales call recordings uploaded to or integrated with our platform
• Transcripts: AI-generated transcripts created using AWS Transcribe
• Call Participants: Names and identifiers of agents and customers/leads
• Call Content: Conversation topics, keywords, objections, and outcomes discussed during calls

AI-Powered Analysis

We use advanced AI and machine learning technologies to analyze call data:

• AWS Bedrock: Conversational AI agents using Claude models for natural language queries
• AWS Comprehend: Sentiment analysis and entity recognition
• Amazon Neptune: Graph database for call relationship analysis and similarity matching
• Custom ML Models: Performance scoring, pattern recognition, and predictive analytics

Data Generated by Our Services

Our platform generates additional data based on your calls:

• Performance scores and quality assessments
• Sentiment analysis (agent and customer)
• Key topics and entity extraction
• Call summaries and insights
• Coaching recommendations
• Team performance metrics
• Conversion likelihood predictions
• Similar call identification

Service Providers and Sub-Processors

We engage trusted third-party service providers to help us deliver and improve our services. These providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your data.

When We Share Information

We do not sell personal information to anyone. We only share your information in the following circumstances:

1. With Your Consent: When you explicitly authorize us to share information
2. Service Delivery: With service providers who perform functions on our behalf
3. Legal Compliance: When required by law, legal process, or government request
4. Business Transfers: In connection with a merger, acquisition, or sale of assets
5. Protection of Rights: To enforce our agreements, protect our rights, property, or safety
6. Emergencies: To address emergencies, acts of God, or prevent imminent harm
7. Aggregated Data: We may share aggregated, de-identified data that cannot be used to identify you

International Data Transfers

AnalyzeMyCalls has its headquarters in the United States, and our servers and service providers are primarily located in the United States (AWS US-East-1 region). Information we collect about you will be processed and stored in the United States.

By using AnalyzeMyCalls' services, you acknowledge that your personal information will be processed in the United States. The United States has not sought nor received a finding of "adequacy" from the European Union under Article 45 of the GDPR.

Safeguards for International Transfers

Pursuant to Article 46 of the GDPR, AnalyzeMyCalls provides appropriate safeguards for international data transfers through:

1. Standard Contractual Clauses (SCCs): We use binding, standard data protection clauses approved by the European Commission
2. Enhanced SCCs: Our clauses have been enhanced based on guidance from the European Data Protection Board
3. Data Processing Agreements: We enter into data processing agreements with our vendors
4. Additional Safeguards: We implement technical measures including AES-256 encryption at rest, TLS 1.3 encryption in transit, VPC isolation, multi-factor authentication, and role-based access controls

Your Privacy Rights

The European Union's General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other privacy laws provide certain rights for data subjects. We respect and honor these rights for all our users, regardless of location.

Rights Under GDPR

If you are located in the EEA or UK, you have the following rights:

1. Right to Be Informed: Clear information about how we collect and use your personal data
2. Right of Access: Request access to your personal data and information about how we process it
3. Right to Rectification: Correct inaccurate or incomplete personal data
4. Right to Erasure: Request deletion of your personal data in certain circumstances
5. Right to Restrict Processing: Request that we limit how we use your personal data
6. Right to Data Portability: Receive your personal data in a structured, machine-readable format
7. Right to Object: Object to our processing of your personal data in certain circumstances
8. Rights Related to Automated Decision Making: Not be subject to decisions based solely on automated processing

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• Email: privacy@analyzemycalls.ai
• Support Form: https://app.analyzemycalls.ai/support
• In-App Settings: Access your account settings to update certain information directly

We will respond to your request within 30 days for GDPR requests or 45 days for CCPA requests.

Our Commitment to Security

AnalyzeMyCalls takes the security of your personal information seriously. We implement comprehensive technical, administrative, and physical security measures designed to protect your data from unauthorized access, disclosure, alteration, and destruction.

Technical Security Measures

• Encryption: AES-256 encryption for data at rest, TLS 1.3 encryption for data in transit
• Network Security: VPC isolation with private subnets, security groups, network segmentation, WAF protection
• Authentication: AWS Cognito with advanced security, multi-factor authentication support, JWT token-based authentication
• Data Protection: AWS Secrets Manager for credentials, automated backups with 5-day retention
• Application Security: Input validation, parameterized queries, CSP headers, XSS and CSRF protection

Data Breach Notification

In the unlikely event of a data breach that affects your personal information, we will notify affected individuals within 72 hours of becoming aware of the breach (as required by GDPR), provide information about what data was affected, explain the steps we are taking to address the breach, and offer guidance on how you can protect yourself.

Where We Store Your Data

Your personal data is stored by AnalyzeMyCalls in AWS cloud infrastructure (US-East-1 region), Aurora PostgreSQL clusters in multiple availability zones, Amazon S3 buckets in the United States, and encrypted backups in AWS with cross-region replication.

How Long We Retain Your Data

• Customer Data (Active Accounts): Duration of your business relationship with AnalyzeMyCalls
• Customer Data (After Account Closure): Up to 90 days after account termination
• Billing and Financial Records: 7 years (as required by tax and financial regulations)
• System Logs: Application logs (90 days), Security logs (1 year), Audit logs (7 years)
• Analytics and Aggregated Data: Indefinitely (after de-identification)

Right to Deletion

You have the right to request deletion of your personal data at any time. To request deletion, email privacy@analyzemycalls.ai or use your in-app account settings. We will process deletion requests within 30 days and provide confirmation once complete.

Age Restrictions

AnalyzeMyCalls' services are not directed to children under the age of 16. We do not knowingly collect, use, or disclose personal information from children under 16 years of age.

What We Do If We Learn We Have Collected Children's Data

If we become aware that we have inadvertently collected personal information from a child under 16 without proper parental consent, we will:

1. Delete the information as soon as possible
2. Terminate any associated account
3. Not use the information for any purpose
4. Not disclose the information to third parties

If you believe that we have collected personal information from a child under 16, please contact us immediately at privacy@analyzemycalls.ai.

Updates and Modifications

We reserve the right to update this Privacy Policy from time to time to reflect changes in our data practices, new features or services, legal or regulatory requirements, and feedback from users or regulators.

How We Notify You

When we make material changes to this Privacy Policy:

1. We will update the "Effective Date" at the top of this policy
2. We will notify active users via email, in-app notification, and prominent notice on our website
3. For significant changes, we may require you to review and accept the updated policy

Your continued use of AnalyzeMyCalls services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

Response Time

We aim to respond to all privacy inquiries within:

• General questions: 5 business days
• Data subject requests: 30 days (GDPR) or 45 days (CCPA)
• Security concerns: 24-48 hours
• Data breach notifications: Within 72 hours of confirmation

Supervisory Authorities

If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with:

• European Union/EEA: European Data Protection Supervisor or your national data protection authority
• United Kingdom: Information Commissioner's Office (ICO) - https://ico.org.uk
• California: California Attorney General's Office - https://oag.ca.gov/privacy

By using AnalyzeMyCalls' services, visiting our website, or providing us with your personal information, you acknowledge that:

1. You have read and understood this Privacy Policy
2. You consent to the collection, use, and disclosure of your personal information as described
3. You understand your rights and how to exercise them
4. You agree to the transfer of your data to the United States (if applicable)

If you do not agree with this Privacy Policy, please do not use our services.